GGSA

• Spearheaded the full turnaround of a failing engineering org, leading the rescue and launch of a mission-critical ed-tech platform in under 5 months.

• Rebuilt the department from the ground up — replacing 8 underperforming contractors across engineering, UX, and analysis with a high-performance team through rapid sourcing and onboarding.

• Collaborated daily with the CEO to align strategic priorities, secure stakeholder buy-in, and deliver critical milestones under aggressive timelines.

• Instituted new SOPs for ticket triage, feature requests, and defect resolution — cutting turnaround time on bugs from weeks to 1–3 days.